SUPPORT

セレブ御用達：ashiya Collezione & R

About product delivery

We will ship within 5 days after confirming your order and making payment.

Excludes Saturdays, Sundays and public holidays.

Return / Refund Policy

Please contact us within 7 days from the date of arrival of the product only if the product is defective or different.

We accept returns and exchanges. (We do not accept returns due to customer's convenience)

Available payment methods

We accept credit cards, PayPal, Alipay, convenience store payments, Pay-Easy, and bank transfers.

privacy policy

We collect and store the information registered on the site or the customer's information collected by other means. In addition, we collect the following information: Internet protocol address (IP address), email address, password, connection information with the computer and purchase history used when connecting the computer to the Internet. By making full use of software tools, we also collect information such as the number of page responses, the time spent on each page, page exchange information, and page browsing methods. We also collect personally identifiable information (including name, email address, password, and interaction history), comments, feedback, product reviews, recommendations, and personal profile information.

If you make a payment on our website, we will collect your name, address and email address as part of the process. The collected personal information will be used only for the purposes described above.

We collect non-personal and personal information for the following purposes:

1. Purpose of providing and operating services

2. Purpose of providing customers with ongoing customer support and technical support

3. Purpose of contacting site visitors and users with general or personal service-related announcements and promotional messages

4. Purpose of collecting personal information or non-personal information and creating statistical data in order to provide more valuable services

5. Purpose in accordance with applicable law or regulation

Our site is created on the Wix.com platform. Wix.com provides a platform for selling products and services online. Your data is stored on Wix.com's data storage devices, databases, and common Wix.com applications. The collected data is stored in a secure server that is protected by a firewall.

For account troubleshooting, problem solving, service billing, surveys or questions, submitting our company updates, terms of use, enforcement of applicable national laws and agreements, etc. We may contact you. Please understand that we may contact you by e-mail, telephone, text mail, or postal mail for the above reasons.